Delivery and Order Information
All prices are in Australian dollars and include the Australian GST.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Liv & Luv Gourmet Foods shall have the right to refuse or cancel any orders placed or product listed at the incorrect price the Liv & Luv Gourmet Foods shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Robinvale Estate shall immediately issue a credit to your credit card account in the amount of the incorrect price.
Postage cost depends on the total weight of the products ordered and the delivery destination. This cost is calculated once your order has been processed and will be advised at the time of payment.
Please allow up to 10 working days from the time you submit your order for delivery within Australia and up to 21 working days for delivery outside Australia. Orders are securely packed and shipped with care. We use the services of Australia Post. See Australia Post terms and conditions for service inclusions in method of postage. eg. insurance, express, registered services.
Certain methods of postage delivered by Australia Post require the recipients signature.
Please provide a daytime delivery address where you will be able to sign for the parcel or a business address at your place of employment.
If you are unable to sign for your parcel Australia Post or our Courier will leave a card and you will have to collect your parcel at a different location near you.
Registered post includes insurance of up to $100 in value. It is strongly recommended that goods purchased above $100 an extra fee be paid. >$200 = $1.30, >$300 = $2.60. This option is in the 2nd section of check out following the postage screen. Damaged goods may only be replaced according to the level of cover chosen upon order.
Please choose your products carefully. We do not refund processed and despatched orders. All orders once processed and despatched are considered SOLD.
Due to health risks associated with tampering, products MAY NOT be returned to Liv & Luv Gourmet Foods unless pre authorised by us.
Returns are only available for despatched orders that are:
- Damaged in transit and are covered by registered post or insurance or
- Sent in error by fault of Liv & Luv Gourmet Foods or
- Compromised in any way, for example a broken seal.
Liv & Luv Gourmet Foods will resupply your order freight free in these instances upon receipt of the return of the damaged merchandise. For those orders damaged in transit resupply is subject to the post office of deliveries inspection of the damaged goods and a "customer service complaint form" completed at this same post office signed by a post office representative. This will allow us to claim insurance and therefore replace your order.
Should the need arise to return a product or products please advise us by email within 7 days of the date of receipt of your merchandise. Failure to notify Liv & Luv Gourmet Foods within 7 days will result in no claim.
To assist us, please provide us with the following details:
- Full name and address
- Order no
- Product details
- Reason for return
Upon receipt of this information we will advise the preferred method for returning the merchandise by prompt email.