Terms and Conditions
Liv & Luv Gourmet Foods (ABN 43 852 631 712) and its related entities provide this service to you subject to the following conditions. Your usage of this site indicates your acceptance of these terms and conditions. A placement of an order also constitutes your acceptance of these terms and conditions. Please read them carefully.
Customer Account Obligations
In relation to the use of this site, you warrant that all information and data provided by you in the customer registration application is accurate, complete and up to date. In the event your circumstances change you must promptly update your registration profile to ensure it is current, accurate and complete.
If you provide any information that is inaccurate, untrue, not current or complete or we suspect that information is misleading in any way we may suspend or terminate your registration and refuse any and all current and future use of this site.
You are responsible for keeping your password and registration confidential and are fully responsible for all activities that occur under your password and registration. You agree to immediately notify us of any unauthorised use of your password or account or any other breach of security.
Liv & Luv Gourmet Foods Order Agreement Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Liv & Luv Gourmet Foods reserves the right at any time after receipt of your order to accept or decline your order for any reason. Liv & Luv Gourmet Foods reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.
Payment OptionsRobinvale Estate Olive Oil is the receiver of funds, this is a holding account on behalf of Liv & Luv Gourmet Foods.
Online orders must be paid by credit card. We accept credit cards including, Visa, Master Card and Bank Card.
There is no surcharge for using your credit card to make purchases with Liv & Luv Gourmet Foods.
Please be sure to provide your exact billing address and telephone number – the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed as soon as your order is placed. This is done to protect the security of your credit card details, as we do not store your card details at any point.
In the event that we cannot fulfil your order or some items cannot be shipped within 12 business days, we will refund the difference back to your credit card.
Delivery and Order Information
International orders will only be accepted via paypal, no responsibility is taken for customs regulations declining the entry of Liv & Luv Gourmet Foods. Payment must be received in full including shipping costs, prior to the shipping of any goods.
All prices are in Australian dollars and include the Australian GST.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Liv & Luv Gourmet Foods shall have the right to refuse or cancel any orders placed or product listed at the incorrect price Robinvale Estate shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled Robinvale Estate shall immediately issue a credit to your credit card account in the amount of the incorrect price.
Postage cost depends on the total weight of the products ordered and the delivery destination. This cost is calculated once your order has been processed and will be advised at the time of payment.
Please allow up to 10 working days from the time you submit your order for delivery within Australia and up to 21 working days for delivery outside Australia. Orders are securely packed and shipped with care. We use the services of Australia Post Registered Post. Upon request purchases can be expressed, this service will incur extra charges.
All orders delivered by Australia Post Registered Post require the recipients signature.
Please provide a daytime delivery address where you will be able to sign for the parcel or a business address at your place of employment.
If you are unable to sign for your parcel Australia Post or our Courier will leave a card and you will have to collect your parcel at a different location near you.
Liv & Luv Gourmet Foods take no responsibility for goods damaged in transit, all care will be taken in delivering the goods to Australia Post. Upon request insurance may be purchased with Australia Post for purchases over $100. A fee of $2.80 is included in the postage charges to ensure the goods are tracked to the correct recipient.
For purchases between $100-$200 an additional $1.30 insurance cover or purchases between $200-$300 an additional $2.60 insurance cover.
Please choose your products carefully. We do not refund processed and despatched orders. All orders once processed and despatched are considered SOLD.
Due to health risks associated with tampering, products MAY NOT be returned to Liv & Luv Gourmet Foods unless pre authorised by us.
Returns are only available for despatched orders that are:
- sent in error by fault of liv & Luv Gourmet Foods or
- Compromised in any way prior to dispatch, for example a broken seal.
Liv & Luv Gourmet Foods will resupply your order freight free in these instances upon receipt of the return of the compromised merchandise. Subject to our inspection of the goods.
Should the need arise to return a product or products please advise us by email within 7 days of the date of receipt of your merchandise.
To assist us, please provide us with the following details:
- Full name and address
- Order no
- Product details
- Reason for return
Upon receipt of this information we will advise the preferred method for returning the merchandise by prompt email.
Liv & Luv Gourmet Foods places paramount importance on ensuring your information is safe and consider all customer information private. This information is kept on a secure server to protect it from third parties. We use the information for limited purposes such as processing orders, statistical information to improve our site and services to you, administer our site and to notify you of products or special offers from time to time.
Information and statements are not intended to diagnose, treat, cure, or prevent any disease. No warranty is made that any information on or linked to this site is complete and/or accurate. All information contained on the site, including information relating to medical and health conditions, products and treatments, is for informational purposes only. It is often presented in summary or aggregate form. Professional advice is required for each particular illness, disease, infection, injury or other medical condition. This information is not to be taken as any sort of medical advice whatsoever. You take full and total responsibility for what you do with this information and any resulting outcomes from your actions.
The information contained in this site is not intended nor is it implied to be a substitute for professional medical advice or any information contained on or in any product packaging of labels. Always seek the advice of your Pharmacist, General Practitioner, other medical practitioner or qualified health provider when starting any new medical treatment, continuing with medical treatment or with any questions you may have regarding yours or any other parties medical condition.
NOTHING CONTAINED IN THE SERVICE IS INTENDED TO BE OR SHOULD BE TAKEN FOR MEDICAL DIAGNOSIS OR TREATMENT.
Liv & Luv Gourmet Foods Copyright and Trademark Notice
This site is owned and operated by Liv & Luv Gourmet Foods. Unless otherwise specified, all material appearing on this site, including the text, site design, logos, graphics, icons and images, photographs, graphics, typefaces and other material (called “content”) as well as the selection, assembly and arrangement therefore is subject to applicable copyright laws. All audio and video clips are the sole property of Liv & Luv Gourmet Foods or their respective content providers. All software used on the site is the sole property of Liv & Luv Gourmet Foods or those supplying the software. You acknowledge that the site contains content, audio and video clips and software that are protected by copyrights, trademarks, or other intellectual property rights, and that these rights are valid and maybe protected in all forms, media and technologies which exist now or are developed in the future. You may use the content of this site only for purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by and means without the prior written permission of Liv & Luv Gourmet Foods. All rights not expressly granted herein are reserved.
Any unauthorised use of the materials appearing on this site may violate copyright, trade mark and other applicable laws and could result in criminal or civil penalties.
Liv & Luv Gourmet Foods Disclaimer and Limitation of Liability for Products Sold
Except as expressly stated herein, Liv & Luv Gourmet Foods makes no representations or warranties, either express or implied, of any kind with respect to products sold on this site. Except as expressly stated herein, Liv & Luv Gourmet foods expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to Liv & Luv Gourmet Foods arising from any product sold on the site shall be the price of the product ordered. In no event shall Liv & Luv Gourmet Foods, its directors, officers, employees and representatives be liable for special, indirect, consequential or punitive damages related to products sold.
Disclaimer for Use of Liv & Luv Gourmet Foods Site
You expressly agree that use of this site is at your sole risk. In no event with Liv & Luv Gourmet Foods, its directors, officers, employees and representatives, third-party content providers or the like warrant that the site will be uninterrupted or error free. In addition Liv & Luv Gourmet Foods does not make any warranty as to the results that may be obtained from the use of this site, or use of the information, content, service or products provided through the site.
Liv & Luv Gourmet foods explicitly disclaims any responsibility for the accuracy, content, or availability of information found on the sites that link to or from this site from third parties. We cannot be held responsible for the accuracy, copyright compliance, legality or decency of material contained in third party sites, and you hereby irrevocably waive any claim against liv & Luv Gourmet Foods with respect to such sites.
The entire risk of installation, down loading, use or performance of any software remains with you. To the extent permitted by law, you release and discharge Liv & Luv Gourmet Foods and directors, officers, employees and representatives from all forms of direct, special, indirect or consequential loss or damage (including loss of profits, loss of data or damage or other intangible losses) arising out of or in connection with Liv & Luv Gourmet Foods or your use of this site, including loss or damage caused by the negligence of Liv & Luv Gourmet Foods or its directors, officers, employees and representatives.
You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the site, use of the site, or access to the site. You agree not to access the site by any means other than through the interface that is provided by us for use in accessing the site.
Liv & luv Gourmet Foods Rights
Liv & Luv Gourmet Foods may elect to electronically monitor areas of the site and may disclose any content, records or electronic communication of any kind to:
- Satisfy any law, regulation or government request;
- Permit disclosure if necessary to operate the site;
- Protect our rights or property of the rights of the users, our directors, employees, representatives, sponsors, third party providers or licensors.
We are not responsible for screening, policing, editing, or monitoring such content.
Liv & Luv Gourmet Foods may terminate your access, or suspend your access to all or part of the site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third party provider, merchant, sponsor, licensor, service provider or us.
Any claim relating to the site, the services provided through the site or the content shall be governed by the internal laws of the state of Victoria and you agree to submit to having the matter dealt with in a court in the state of Victoria, Australia.
These terms are effective even if this agreement is terminated by either party. Subject to applicable law, we reserve the right to suspend or deny your access to all or any portion of the site with or without notice. You agree that any termination of your access to the site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your registration and all related information and files under your registration and bar any further access to such files or the site. Further, you agree that we shall not be liable to you or any third party for any termination of your access to the site.